Customer Support

Job Description: Visa & Immigration is committed to providing exceptional service and support to our customers. We are looking for a friendly, professional, and proactive Customer Support Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring that our customers have a positive experience with our products and services Key Responsibilities:

• Respond to customer inquiries through various channels (phone, email, live chat, social media).
• Provide accurate, timely, and effective solutions to customer issues, concerns, or complaints.
• Assist customers in navigating our website, troubleshooting issues, and resolving technical problems.
• Achieve and maintain customer satisfaction and performance metrics.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to stay calm and empathetic when dealing with frustrated or upset customers.
• Proficiency in using customer support software and tools (e.g., Zendesk, Freshdesk, etc.).
Strong multitasking skills and the ability to handle a high volume of customer inquiries.
• Ability to work independently and as part of a team.
• Bachelor’s degree or equivalent experience.
• Experience with CRM systems and customer service platforms.